Mercier Consultancy is looking for Icelandic-speaking Customer Service professionals to provide outstanding support to clients through various communication channels. This role offers a unique opportunity to resolve customer inquiries and build a rewarding career in Bulgaria, supported by a fully paid relocation package.
What You'll Do
- Deliver high-quality customer service in Icelandic through phone, email, and live chat.
- Assist customers with inquiries about products and services, providing accurate information and solutions.
- Resolve customer complaints and issues to ensure a positive experience and maintain strong client relationships.
- Document customer interactions thoroughly and contribute insights for service improvement.
- Collaborate with team members to enhance overall service quality and address common challenges.
- Stay informed about company offerings and industry trends to provide knowledgeable support.
- Participate in ongoing training and development initiatives to enhance your customer service skills.
What We're Looking For
- Fluency in Icelandic and English.
- Strong written and verbal communication skills.
- Excellent problem-solving abilities.
- Commitment to providing exceptional customer service.
- Able to handle multiple inquiries effectively in a fast-paced environment.
- Willingness to relocate to Bulgaria.
- Flexibility to work various shifts, including evenings and weekends.
Nice to Have
- Previous experience in customer service.
- Basic computer proficiency and familiarity with customer service software.
Benefits & Compensation
- Competitive Monthly Salary
- Monthly Performance Bonus
- Fully Paid Relocation Package
- Fully Paid Training
- Health Insurance
- Private Health Insurance
Work Mode
This is an onsite position located in Bulgaria.
Mercier Consultancy is an equal opportunity employer.
