Medtronic is hiring an HR Support professional for an AskHR Representative role. This position is a key part of our HR Shared Services (HRSS) transformation journey, supporting global HR processes. You will work with regional and global HR teams to provide consistent, customer-centric guidance on HR programs, policies, and applications to employees and managers worldwide.
What You'll Do
- Manage inquiries using the ServiceNow case management tool, resolve them at first point of contact, or escalate queries with a customer-centric approach.
- Actively identify knowledge gaps and collaborate with the team and HR Centers of Expertise to build knowledge articles for consistent, accessible information.
- Timely escalate employee issues, concerns, and feedback to help HR capture the Voice of the Customer.
- Adhere to operational excellence standards and provide best-in-class HR Service Delivery.
- Perform administrative tasks and documentation within the scope of the Ask HR Service Delivery Catalogue.
- Work in ambiguous situations, take ownership, and contribute to improvements with guidance and teamwork.
- Contribute to building knowledge-based articles and other centralized information resources.
What We're Looking For
- A minimum of 2 years of relevant professional experience.
- Fluent in English, both written and verbal communication.
- Openness to working across APAC, EMEA, and AMER regions.
Nice to Have
- A Bachelor’s Degree in Human Resources or another discipline.
- Experience in a helpdesk or customer support role, particularly within an HR or Shared Services environment.
- Experience using ServiceNow Case Management and Workday.
Technical Stack
- ServiceNow Case Management
- Workday
Team & Environment
You will be part of the growing AskHR Team, working closely with regional and global members of the Ask HR centers, HR Centers of Expertise (COE), and HR Business Partners (HRBP).
Benefits & Compensation
- Competitive salary
- Flexible benefits package
- Short-term incentive plan (Medtronic Incentive Plan - MIP)
Work Mode
This is a global role supporting colleagues across the APAC, EMEA, and AMER regions.
Medtronic is an equal opportunity employer.
