C Spire is looking for a Home Services Advocate I to serve as the first point of contact for our residential customers. In this role, you will resolve concerns with home services like video, phone, and internet, delivering prompt, professional support that reflects our digital-first, customer-centric approach.

What You'll Do

Take ownership of each customer contact to efficiently resolve billing, equipment, and service issues.
Meet or exceed productivity standards for AHT, calls per rep, idle time, and one-call resolution.
Follow troubleshooting, escalation, and dispatch procedures accurately and professionally.
Provide accurate service and equipment information with a professional and courteous demeanor.
Explain complex technical concepts in simple terms.
Maintain working knowledge of internal products, services, and competitor offerings.
Navigate personal computers, handheld devices, video components, internet platforms, and accessories.
Enter accurate information into customer management systems and complete required documentation.
Work constructively and cooperatively with teammates and leadership.
Research and resolve issues independently using available tools and critical thinking.
Stay adaptable to new products, applications, and operational updates.
Meet or exceed customer satisfaction standards based on survey and evaluation results.
Maintain an organized workspace, comply with dress code, and meet schedule expectations.
Protect company assets from fraud and unnecessary risk.