Global Payments is looking for a Client Support Specialist to join our team. You will provide first-line help desk support for end-users, resolving issues with PC, server, mainframe applications, and hardware. At Global Payments, we're proud to deliver best-in-class payment technology and software solutions, and you'll help ensure our clients receive timely and accurate technical assistance.

What You'll Do

Receive and assess client issues via phone, the Client Support Help Desk, email, and portal to define problems and determine impact.
Document and generate support tickets for tracking, classify severity, and notify appropriate business or technical resources.
Provide initial technical support, such as resetting passwords for multiple applications and troubleshooting desktop and terminal issues.
Escalate issues requiring more in-depth knowledge and experience.
Verify systems, screens, and websites during and after scheduled outages and maintenance.
Assist with monitoring critical path processing to confirm benchmarks are met and notify clients about missed deliverables.

What We're Looking For

High School Diploma or Equivalent.
Typically no relevant experience is required.

Nice to Have

Bachelor's Degree, preferably in computer science or a technical field.
Typically minimum 2 years of relevant experience.
Previous help desk experience.
Experience with POS terminals.

Benefits & Compensation

Compensation: $26.00 hourly.
Medical, dental, and vision care.
EAP programs and paid time off.
Recognition, retirement, and investment options.
Charitable gift matching and worldwide days of service.

Work Mode

This position is open to candidates in the USA.

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law.