The Home Medical Equipment Driver at Intermountain Health is responsible for coordinating and managing Home Medical Equipment (HME) orders from intake through delivery, serving as a key liaison between patients, providers, and internal teams. Based in South Jordan, Utah, this role ensures timely service, patient education, and compliance with billing and privacy regulations in a patient-centered environment.
What You'll Do
- Delivers exceptional customer service by promptly and courteously responding to phone calls, emails, chats, and in-person inquiries; accurately triages and routes communications to appropriate departments or staff.
- Coordinates patient intake and order processing by gathering referral information, entering data into the Electronic Medical Record (EMR), and verifying insurance benefits or self-pay status at the time of intake.
- Manages the delivery and fulfillment of medical equipment and supplies, selecting appropriate delivery methods to meet patient and company needs, and ensuring timely coordination with delivery staff or services.
- Supports patient discharges and transitions of care by working closely with hospital liaisons and case managers to ensure timely and appropriate equipment setup for home use.
- Provides one-on-one patient support, including equipment education, fittings, and verifying that equipment selections align with physician orders and patient-specific needs.
- Processes Point of Sale (POS) transactions by entering orders, receiving payments, and coordinating delivery or patient pick-up in both clinical and retail settings.
- Collaborates across departments to ensure seamless service delivery, maintains effective internal and external relationships, and contributes to daily workflow organization and prioritization.
- Demonstrates strong problem-solving and compliance knowledge, addressing concerns promptly while maintaining a working understanding of Medicare, Medicaid, and third-party billing requirements, as well as privacy and confidentiality regulations.
What We're Looking For
- Demonstrated experience in a customer service role, with a focus on professionalism, empathy, and responsiveness.
- Proven ability to work independently with strong self-motivation, accountability, and sound judgment.
- Excellent verbal, written, and interpersonal communication skills, with the ability to interact effectively with diverse individuals.
- Strong attention to detail, accuracy, and dependability in managing tasks and documentation.
- Effective organizational and time management skills, with the ability to prioritize and manage multiple responsibilities.
- Proficiency in using basic computer applications, including word processing, spreadsheets, databases, internet, email, and scheduling tools.
- Ability to understand and speak English clearly, follow verbal and written instructions, and communicate effectively with patients and team members.
- Demonstrated ability to adapt to changing priorities and work collaboratively in a team-oriented environment.
- Current driver’s license insured and reliable transportation, and an acceptable driving record. (will be verified)
Nice to Have
- Experience working with home or durable medical equipment
- Experience Coordinating office operations and administrative tasks
- Experience providing direct or supportive patient care
Technical Stack
- Electronic Medical Record (EMR)
- word processing
- spreadsheets
- databases
- internet
- scheduling tools
Benefits & Compensation
- Generous benefits package covering wellness programs encompassing mental, physical, and emotional well-being
- Health coverage
- Wellness initiatives (living healthy, happy, secure, connected, and engaged)
- Privacy protection and data security in recruitment process
- Equal opportunity employment
Compensation: $19.31 - $26.22 per hour
Work Mode
- Onsite in South Jordan, Utah
- Fixed schedule with 2 days off during the week
- Weekday hours: 2:00pm - 10:30pm
- Saturday-Sunday hours: 12:00pm - 8:30pm
- On-call 3-6 times per month
Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
