Canada Hybrid Employment

RBC Borealis is hiring a Home Advisor, RBC Advice Centre

About the Role

What You'll Do

Support clients at every stage of purchasing a home by delivering clear, tailored financial guidance. Use digital platforms like True Home Affordability to identify and engage leads, helping clients understand their credit options and home equity needs.

Act as a trusted advisor throughout the home journey—from initial research to final mortgage decisions. Utilize video calls, screen sharing, and shared dashboards to create a seamless, modern client experience. Maintain consistent follow-up and documentation to strengthen long-term relationships.

Collaborate with internal partners by identifying client needs and making warm referrals. Stay current with compliance standards and internal procedures to ensure responsible advice delivery.

Requirements

  • 2–3 years of experience in financial services, with demonstrated ability in credit advisory and mortgage processes
  • Strong interpersonal and communication skills, with a focus on building trust and loyalty
  • Proven ability to manage time and tasks independently in a remote work environment
  • Comfort using digital tools across devices and adapting to new technologies
  • Availability to work evenings and weekends as needed, within a flexible schedule
  • Secure, quiet home office setup with reliable internet and adherence to confidentiality standards

Benefits

  • Competitive compensation with bonuses, commissions, and stock where applicable
  • Flexible benefits and comprehensive rewards package
  • Ongoing coaching and professional development from leadership
  • Access to industry-leading financial training programs
  • Opportunities to contribute meaningfully within a collaborative, high-performing team
Required Skills
financial servicescredit advicemortgage fulfillmentclient relationship managementdigital literacycommunication skillstime managementorganizational skillsinterpersonal skillsagile mindsetTrue Home Affordabilityvideo-enabled capabilitiesscreen shareadvisor/client dashboards financial servicescredit advicemortgage fulfillmentclient relationship managementdigital literacycommunication skillstime managementorganizational skillsinterpersonal skillsagile mindsetTrue Home Affordabilityvideo-enabled capabilitiesscreen shareadvisor/client dashboards
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About company
RBC Borealis
RBC Borealis, an RBC Institute for Research, is a curiosity-driven research centre dedicated to achieving state-of-the-art in machine learning. Established in 2016, with labs in Toronto, Montreal, Waterloo, and Vancouver, it supports academic collaborations and partners with world-class research centres in artificial intelligence, focusing on ethical AI to help communities thrive.
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Job Details
Department PERSONAL & COMMERCIAL BANKING
Category other
Posted 2 months ago