Responsibilities
- Deliver first-line assistance for company products and services
- Identify, analyze, and resolve technical problems efficiently
- Guide users in effectively using the digital platform
- Translate complex technical details into easy-to-understand language
- Work with internal departments to address recurring issues and suggest enhancements
- Maintain and revise metadata to ensure accuracy and consistency
- Utilize diagnostic tools to monitor and interpret system behavior
Requirements
- Minimum of one year’s experience in the publishing or book sector
- Hands-on experience with the company’s digital tools and platforms
- Background supporting data management systems or publishing-related software
- Working knowledge of fundamental database principles
- Ability to use technical tools to examine or modify data as necessary
- Dedication to delivering high-quality user support and service
Nice to Have
- Understanding of ONIX for Books data standards
- Knowledge of standard metadata practices in book publishing
Benefits
- Full-time salaried employment with performance-based commission incentives
- Remote work setup with geographic requirement of US time zone
- Opportunities to attend major industry conferences and events
- Access to collaborative tools developed by a mission-focused team
- Flexible scheduling within a fully remote environment
- 36-hour weekly work schedule
- Eligibility for revenue sharing following one year of employment
- Paid time off and sick leave
- 401(k) retirement plan with employer match
- Comprehensive health, vision, and dental insurance coverage
- Short-term and long-term disability insurance
- Life and accidental death & dismemberment (AD&D) insurance
- Flexible Spending Account (FSA) options for health and dependent care
- Stipends available for fitness and home office setup
- Employee Assistance Program (EAP) access
Compensation
Full-time salaried position with commission bonuses and revenue sharing after one year
Work Arrangement
Remote (must reside in a US time zone)
Team
Fully remote team with flexible scheduling and access to tools that support collaboration across the publishing ecosystem
Work Arrangement
Remote (Worldwide)
Other
- Must live in US time zone
- 36-hour work week
Not mentioned
