Edelweiss is hiring a Help Desk Specialist

We're seeking a user-focused technical problem solver who thrives on supporting professionals and communicating with clarity. This role offers an exciting opportunity to contribute to an innovative organization bridging publishing and technological solutions. As a Support Specialist, you'll provide primary assistance for our digital platform. Your responsibilities will involve diagnosing technical challenges, guiding users through system navigation, explaining complex concepts accessibly, and collaborating with internal teams to identify systemic improvement opportunities. This position suits individuals passionate about problem-solving and data interaction. Candidates should demonstrate comfort with fundamental database principles, metadata management, and diagnostic tools. Exceptional customer service skills are critical. Success in this role requires delivering precise, thoughtful responses, responsibly leveraging technological aids, and appreciating methodical, detail-oriented support workflows. Requirements - Minimum one year publishing industry experience, with demonstrated platform familiarity - Experience supporting data management and publishing metadata systems - Proficiency with fundamental database concepts and information review/update tools Preferred Qualifications - Understanding of ONIX for Books standard and industry metadata practices Compensation & Benefits - Full-time salaried position with commission bonus structure - Remote work environment (US time zone requirement) - Industry event travel opportunities - Access to mission-driven team supporting comprehensive book ecosystem Base salary $55,000 - $60,000 Benefits - Fully remote with flexible scheduling - 36-hour work week - Revenue-sharing program after one year - Comprehensive PTO and sick time - 401K with employer match - Comprehensive health, vision, dental insurance - Disability insurance coverage - Life AD&D insurance - Flexible spending accounts - Fitness and home office stipends - Employee assistance program