Jones Lang LaSalle (JLL) is looking for a Help Desk Executive-1 to provide superior call logging services and centralize all logs and requests for facilities management. Reporting to the Facility Manager, you will ensure efficient issue resolution through coordination, follow-up, and detailed reporting.
What You'll Do
- Receive and log complaints, capturing complete details of each request.
- Tag each request with a unique identity number, determine its nature, and dispatch it to the appropriate department.
- Follow up on request progress by coordinating with assignees and monitoring response times.
- Track feedback and communicate with requestors to ensure task closure.
- Prepare daily and weekly call status reports, plus monthly reports on recurring calls.
- Assist building engineers in conducting analyses.
- Contribute to the monthly management report for clients.
- Work closely with admin personnel to process invoices.
- Collaborate with engineering and facilities departments to handle contractors and develop operational procedures.
- Actively participate in health and safety reviews and identify potential risks.
- Participate in emergency evacuation procedures as required.
What We're Looking For
- A degree holder.
- Three to five years' experience in facilities management.
- A solid background in helpdesk operations.
- Strong working knowledge of occupational safety.
- A proven track record in rolling out improvement initiatives.
- Demonstrated flexibility in working with a team.
- A customer-centric focus.
- Superior organizational skills.
- Excellent communication skills.
Team & Environment
You will report directly to the Facility Manager, working closely with engineering, facilities, and administrative teams in a collaborative environment.
Benefits & Compensation
- Total Rewards Program.
- Competitive pay and benefits package.
Work Mode
This is an onsite position located in Mumbai, MH.
Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.
