Responsibilities
- Call patients to relay test results in a timely and professional manner.
- Create and process referrals for specialised healthcare providers.
- Order labs and imaging while coordinating and scheduling appointments for patients.
- Maintain and update electronic medical records (EMR), ensuring accuracy and compliance.
- Ensure adherence to healthcare regulations, including HIPAA compliance and patient confidentiality.
- Use communication tools like Avaya soft phone to interact with patients and healthcare providers.
- Ad hoc tasks as needed to support the healthcare team.
Requirements
- RN License (Philippines or USRN)
- At least 1-year experience as a Medical Virtual Assistant
- Excellent English communication skills both written and verbal (At least C1 level)
- Solid understanding of medical terminologies and practices
- Proficient in EHR/EMR systems and ability to troubleshoot common technical issues
- Understanding of healthcare privacy regulations
- Strong interpersonal skills
- Solid organizational & time management skills with keen attention to details
- Tech savvy & familiar with current technologies, like desktop sharing, cloud services, and VoIP
- Able to work on a graveyard shift
- USB Headset with Noise Cancellation feature
- Working Webcam
- Main and backup computer: at least 1.8 GHz processor with at least 4GB RAM
- Main Internet Service Speed: at least 25 Mbps wired connection
- Backup Internet Service Speed: at least 10 Mbps
Nice to Have
- Specialisation or experience in patient care, family medicine, acute care, or clinical settings is preferred
Benefits
- Health Insurance (HMO)
- Performance Incentives
- Job Security and Stability
- Paid Training
- Inclusive Culture
- Upskilling Opportunities
- 100% Work-From-Home
- Exceptionally Supportive Team
- Opportunities for Career Growth
- Fun Work Environment
- Holiday & Overtime Pay
Work Arrangement
Remote (Worldwide)
Additional Information
- Only qualified candidates will be invited to take the assessment & scheduled for an interview.
- You may also refer your friends using our Affiliate Marketing Program and earn up to $30 if your referral is hired.
- Please whitelist the domains "lever.co" and "hire.lever.co" with your email provider to make sure you get our emails.
- Disclaimer: This is an opening exclusively for Filipino candidates.
- We prioritize people who can do this successfully!
- Schedule: US work hours (20-40 hours per week)
- Location: This is a remote job
- Technical Requirements: USB Headset with Noise Cancellation feature
- Technical Requirements: Working Webcam
- Technical Requirements: Main and backup computer: at least 1.8 GHz processor with at least 4GB RAM
- Technical Requirements: Main Internet Service Speed: at least 25 Mbps wired connection
- Technical Requirements: Backup Internet Service Speed: at least 10 Mbps
