About the Role
This position involves providing responsive and accurate support to clients within a healthcare setting, handling inquiries, managing records, and ensuring a positive customer experience through phone and digital channels.
Responsibilities
- Respond promptly to client questions via phone and email
- Verify patient eligibility and benefits for healthcare services
- Update and maintain accurate customer records in secure systems
- Assist with scheduling and coordination of healthcare appointments
- Resolve billing inquiries with clarity and professionalism
- Follow up on outstanding cases to ensure resolution
- Adhere to confidentiality standards and HIPAA compliance protocols
- Escalate complex issues to appropriate departments
- Provide clear explanations of healthcare plans and coverage
- Support patients during enrollment processes
- Process changes to customer accounts accurately
- Monitor case statuses and update stakeholders
- Document interactions according to company guidelines
- Collaborate with internal teams to improve service delivery
- Maintain high levels of accuracy in data entry
Benefits
- Health insurance coverage
- Dental insurance plan
- Vision insurance option
- Retirement savings plan with employer contribution
- Paid time off and holidays
- Flexible spending accounts
- Employee assistance program
- Career advancement opportunities
- Ongoing skills training
- Remote work flexibility
Compensation
Competitive hourly rate with benefits
Work Arrangement
Remote
Team
Part of a distributed customer support team focused on healthcare services
Work Schedule
- Full-time position with set shifts available during daytime and evening hours
- Weekend rotations may be required based on team needs
Technology Requirements
- Computer with minimum 8GB RAM and updated operating system
- High-speed internet connection with at least 50 Mbps download speed
- Headset with microphone for clear call quality
- Dual monitors recommended for optimal performance
Not available
