Requirements
- 2+ years of related professional experience in account management, customer success, or sales
- Experience using a CRM (Salesforce preferred) to log activity, track pipeline, and manage follow-up
- Experience in a role with measurable performance expectations
- Experience working in an external customer-facing role where effective and succinct communication (written and verbal) is crucial.
- Must reside in either the Chicago, Atlanta, or Miami metro areas
- Demonstrated comfort with a field-based role requiring regular in-person visits to physician practices, with an expected 60% of time spent on-site.
- Demonstrated ability to manage a portfolio of accounts and prioritize outreach based on activity data
- Reliable transportation
Nice to Have
- 1+ years experience at a high-growth start-up
- Strong verbal skills, comfortable making high-volume outbound calls and running structured conversations with busy professionals
- Ability to identify why an account is underperforming and develop a clear action plan to address it
- Experience in healthcare, health tech, or working directly with physician practices
- Demonstrated track record of moving accounts from low to high engagement within a defined timeframe
- Experience with formal sales or account management methodologies (any recognized training)
Benefits
- 100% remote work environment: Working hours to support a healthy work-life balance, ensuring you can meet both professional and personal commitments (must be based in United States, currently not hiring in Hawaii)
- Attractive pay and benefits: Full transparency of pay ranges regardless of where you live in the United States
- Comprehensive health benefits: Medical, dental, vision, life, disability, and FSA/HSA
- 401(k) plan access: Start saving for your future
- Generous time-off policies: Including 2 company-wide shutdown weeks each year for self-care (for most employees)
- Paid parental leave: Available for all parents, including birthing, non-birthing, adopting, and fostering
- Employee Assistance Program (EAP): Support for your mental and physical health
- New hire home office stipend: Set up your workspace for success
- Quarterly department stipend: Fun team-building activities or in-person gatherings
- Wellness events and lunch & learns: Explore a variety of engaging topics
- Community and employee resource groups: Participate in groups that celebrate employee identity and lived experiences, fostering a sense of community and belonging for all
Additional Information
- This role includes a base salary plus uncapped variable pay. Your earnings are directly tied to performance, with unlimited upside and strong potential to exceed target earnings.
