Each&Other Ltd is hiring a Head of UX and Practice. This senior leadership role is strategically vital to our next phase of growth, focusing equally on developing our people and shaping the direction of our UX practice, while delivering programmes of work for ambitious clients. As an owner-managed company, we pride ourselves on business results and our fantastic team.

What You'll Do

Mentor and coach UX designers and researchers at different career stages, supporting skill development and career progression.
Develop and evolve the UX practice, including standards, tools, methods, and ways of working.
Stay current with UX industry thinking, tools, and trends, and translate that knowledge into practical improvements for the team.
Establish new propositions that fit market needs, in collaboration with marketing and delivery teams.
Lead experimentation with AI tools and embed AI processes into delivery methods in ethical, responsible and compliant ways.
Contribute to Each&Other’s external profile through writing, speaking, or community engagement.
Support a strong practice culture built on quality, feedback, and continuous learning.
Provide guidance to team members as they grow into leadership and mentoring roles themselves.
Lead and shape complex UX engagements, providing senior design and research direction across projects.
Work closely with Project Managers to guide multidisciplinary teams and ensure high-quality outcomes for clients.
Act as a senior point of contact for clients, helping to frame problems, guide decision-making, and build trusted relationships.
Support sales activity by shaping approaches, defining scopes, and contributing to pitches and proposals.
Ensure work is delivered efficiently, to a high standard, and aligned with Each&Other’s values and ways of working.

What We're Looking For

10+ years’ experience working at a senior, lead or principal level across UX design and user research.
Demonstrated ownership of end-to-end UX engagements, including problem definition, approach selection, delivery, and outcome evaluation.
Accountable for UX decisions in high-stakes or ambiguous client contexts, rather than executing under direction.
Strong communication skills — able to explain complex UX ideas clearly to clients, stakeholders, and team members.
Strong track record of influencing senior stakeholders and making final UX decisions under constraint.
Experience mentoring or managing designers/researchers and raising the quality of others’ work.
Portfolio demonstrating ownership of end-to-end UX programmes in real-world, commercial contexts.
Strategic thinking — you can zoom out to see the bigger picture while still engaging deeply with the details when needed.
Practical mindset — you balance quality, speed, and commercial realities to deliver great work on time.
You are already eligible to live and work in the EU.