Practicebetter is looking for a Head of Technical Account Managers to lead and scale a team responsible for driving customer adoption, technical success, and long-term value realization. You will define and drive KPIs that measure TAM effectiveness, customer health, and value delivery.
What You'll Do
- Lead, mentor, and scale a team of Technical Account Managers, setting clear goals and development plans.
- Build onboarding, enablement, and training programs to ensure consistent, high-quality TAM delivery.
- Define and track key success metrics including time-to-value, adoption, integration depth, customer health, and retention impact.
- Develop scalable engagement models, playbooks, and best practices to standardize post-sales technical support.
- Serve as an escalation point for complex technical or strategic customer issues and oversee key customer relationships.
- Partner with Account teams to support renewals and expansions by ensuring customers achieve measurable value.
- Act as the voice of the customer internally, sharing insights with Product and Engineering to inform roadmap priorities.
- Collaborate with Sales, Customer Success, and Marketing to drive a seamless and successful customer lifecycle.
What We're Looking For
- 5+ years of experience in customer-facing technical roles within cybersecurity.
- At least 1–2 years in a leadership or team lead capacity.
- Strong understanding of the cybersecurity product landscape, particularly Vulnerability Management and Threat Intelligence.
- Demonstrated experience leading or mentoring customer-facing technical teams.
- Proven ability to define, track, and operationalize KPIs and performance metrics for technical success teams.
- Solid working knowledge of SOC operations, incident response, and vulnerability management workflows.
- Hands-on familiarity with REST APIs, JSON-based data models, and scripting (Python preferred).
- Experience supporting or overseeing integrations with SIEM, SOAR, TIP, data platforms, or similar security tooling.
Nice to Have
- Familiarity with Go is a plus.
Technical Stack
- REST APIs
- JSON-based data models
- Python
- Go
Team & Environment
Work closely with Customer Success, Sales, Product, and Engineering leadership.
Benefits & Compensation
- Competitive salary with employee equity program
- Health, dental, and vision coverage
- Unlimited PTO + All federal holidays observed
- 401(k) program - 100% match on the first 3%, then 50% of the next 3-5% of compensation
- Short and long-term disability coverage
- Remote friendly environment with flexibility
- Expense reimbursement for home internet and phone
- Ongoing professional development, coaching, and learning resources
- Opportunities for career advancement within a fast-growing team
Work Mode
This role is based in Austin, TX and operates in a remote-friendly environment.
VulnCheck is proud to be an Equal Employer Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
