United Franchise Group (UFG, Inc.) is hiring a Head of Revenue Operations

United Franchise Group (UFG, Inc.) is hiring a Head of Revenue Operations to define and lead our Go-to-Market strategy. You will build and orchestrate the systems and processes that power our sales, marketing, and customer success teams, ensuring operational excellence across the entire customer journey.

What You'll Do

• Build and execute the long-term Revenue Operations strategy, connecting data, systems, and processes into a unified GTM engine.
• Oversee forecasting for new business, renewals, and churn to ensure accurate, data-driven decisions.
• Define GTM systems architecture and tool administration, ensuring scalability and user adoption.
• Partner with GTM leadership and Finance on annual planning, quota and incentive design, and operational rhythm.
• Lead the GTM Enablement team, including onboarding, skill development, and programs that increase productivity.
• Maintain a high talent bar while hiring and onboarding managers and individual contributors.
• Drive a culture of analytical rigor, clear metrics, and continuous improvement across the GTM organization.
• Scale the Revenue Operations team from 5 today up to 15 members by the end of next year, delivering results through front-line managers.
• Define the RevOps organizational structure to maximize impact and team efficiency.

What We're Looking For

• 10+ years in Revenue Operations, Sales Operations, or a related GTM function, including 5+ years in leadership.
• Deep experience supporting SaaS GTM teams through scale, including environments with $100M+ ARR.
• Proven success driving systems design, process improvement, and forecast accuracy.
• Strong analytical, communication, and cross-functional partnership skills.
• Considerable program management experience, delivering results on complex work through team coordination.

Nice to Have

• Investment Banking or Strategy Consulting experience.
• Experience with the HubSpot CRM and ecosystem.
• MBA.

Technical Stack

• HubSpot
• Gong
• Apollo
• Chilli Piper

Team & Environment

You will partner directly with the VP of Marketing, VP of Sales, and VP of Customer Success. The team will scale from 5 to 15 members, and you will deliver results through front-line managers and their respective functional teams.

We are a documentation-first, async-friendly team that values written communication as a core mode of collaboration.

Ashby provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.