Neon is hiring a Head of Payment Optimization (Product)

Neon is looking for a Head of Payment Optimization (Product) to own Neon Pay's global payment optimization and risk strategy. This senior product role involves driving how we improve transaction performance by balancing fraud prevention, authorization success, and customer experience. It is a hands-on position combining data-driven experimentation, system design, and operational excellence.

What You'll Do

• Lead the Payment Optimization product roadmap spanning fraud prevention, routing, and acquirer performance.
• Design logic to detect risk vectors at checkout and apply dynamic friction to mitigate fraud before authorization.
• Collaborate with Data Science and Engineering to train and deploy models that improve authorization rates and detect fraud patterns.
• Oversee the systems and processes supporting dispute handling, fraud investigation, and performance monitoring.
• Partner with acquirers, PSPs, and fraud vendors to enhance performance and reliability.
• Define and track KPIs across success rates, fraud losses, and cost efficiency.

What We're Looking For

• 8–10 years’ experience in product management, payments optimization, or risk/fraud domains.
• Deep understanding of payment lifecycle, routing logic, and acquirer performance management.
• Analytical and technically fluent; able to translate data into actionable system changes.
• Experience integrating or managing external fraud and payment solutions.
• Strong collaboration and stakeholder management across technical and operational teams.

Team & Environment

You will collaborate closely with Engineering, Data Science, and Partnerships teams. Neon's culture is built on the belief that commerce should be open and transparent, with clear decisions, actionable insights, and aligned incentives. We are a collaborative, diverse team from world-class companies focused on product and partnership excellence: sharing the playbook, co-piloting decisions, and abstracting away risk and complexity to replace old-school, black-box relics with clear, modern, and developer-centric infrastructure.