The Head of IT Operations Europe at LEONI leads and coordinates all regional IT operational activities across Eastern and Western Europe, ensuring stable, secure, and efficient delivery of IT services. This role provides leadership to regional support organizations and local IT teams while aligning with global IT strategy, governance, and service management practices.
What You'll Do
- Lead and manage all IT Operations across the European region, including both Western and Eastern Europe.
- Oversee regional support organizations and act as the escalation point for major operational incidents
- Provide leadership and governance for local IT teams, ensuring consistent service delivery aligned with global standards.
- Ensure high availability, reliability, and performance of IT services supporting regional business operations.
- Drive ITIL-based service management practices, including incident, problem, change, and service request management.
- Collaborate closely with global IT teams to ensure alignment with enterprise architecture, security policies, and operational standards.
- Develop and maintain operational KPIs and service metrics, driving accountability and continuous improvement.
- Lead initiatives to improve operational efficiency, automation, and service quality across the region.
- Manage vendor relationships and external service providers supporting IT operations.
- Oversee regional IT budgeting, resource planning, and cost management.
- Ensure compliance with corporate security policies, regulatory requirements, and data protection standards.
- Partner with business leadership to ensure IT services effectively support manufacturing, corporate, and operational needs.
- Lead and develop regional IT teams, fostering a culture of service excellence, accountability, and continuous improvement.
Technical Stack
- ITIL
Work Mode
Local-country work mode across Europe.
