London, England, United Kingdom Remote (City) Employment

Ten Group is hiring a Head of Human Resources

About the Role

Ten Group is looking for a Head of Human Resources to develop, implement, and review the People Experience strategy aligned with our business objectives. In this role, your primary goal will be to attract, develop, and retain the best talent while fostering a positive work environment and ensuring compliance. This is a key leadership position based in London.

What You'll Do

  • Develop and deliver strategies to achieve People Experience objectives.
  • Create and review employment policies with key stakeholders.
  • Lead and develop People Experience teams, promoting best practice and professional standards.
  • Ensure compliance with legislation, regulations, and internal policies.
  • Drive continuous improvement in engagement, wellbeing, productivity, and leadership capability.
  • Use data to shape commercially focused people strategies and advise senior leadership.
  • Build and promote a strong, values-led, high-performance culture.
  • Lead complex employee relations cases and model best practice.
  • Manage People Experience functions, including resources, budgets, and priorities.
  • Provide guidance on grievance, disciplinary, and sensitive employee matters.
  • Review and manage total reward and benefits packages.
  • Assess benefits trends and recommend improvements.
  • Ensure accurate and timely payroll processing.
  • Monitor pay structures for fairness and equality.
  • Establish clear, fair performance measures and job descriptions.
  • Ensure consistent, effective appraisal processes.
  • Maintain performance improvement and probation procedures.
  • Maintain clean, compliant, and cost-effective office facilities.
  • Ensure Health and Safety compliance.
  • Manage a team of 4-5 direct reports across several countries.
  • Set expectations, provide feedback, and manage team performance.
  • Deliver engagement, recognition, and wellbeing initiatives.
  • Partner with Talent Development to support career progression.
  • Deliver project work as required.

What We're Looking For

  • Proven experience developing and implementing a comprehensive HR/People strategy aligned with business goals.
  • Significant expertise leading and managing employee relations, including complex grievance and disciplinary matters.
  • Demonstrable experience leading, developing, and managing HR/People teams.
  • Deep knowledge of employment legislation and compliance requirements.
  • Strong commercial acumen with the ability to use data to inform people strategies.
  • Experience managing HR budgets, resources, and operational priorities.
  • Expertise in performance management, total reward, and benefits administration.
  • Experience overseeing payroll processes and ensuring pay equity.
  • Ability to build and promote a strong organizational culture.
  • Experience managing office facilities and Health & Safety compliance.
  • Excellent leadership, communication, and stakeholder management skills.

Team & Environment

You will manage a team of 4-5 direct reports across several countries. Ten Group’s goal is to become the most trusted service business in the world.

Work Mode

This is a local role based in our London office.

Required Skills
Human Resources ManagementLeadershipStrategic PlanningTalent AcquisitionEmployee RelationsPerformance ManagementCompensation & BenefitsHR ComplianceOrganizational DevelopmentChange ManagementTeam BuildingConflict ResolutionHR AnalyticsStakeholder ManagementCommunication
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About company
Ten Group

Ten Group is the global leader in lifestyle management and concierge services, operating from 20+ global offices with a team of over 800 professionals. Our unique blend of cutting-edge technology and human expertise allows us to deliver extraordinary experiences in travel, dining, entertainment, and luxury retail.

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Job Details
Category management
Posted a month ago