About the Role
The role involves overseeing the customer intelligence function, shaping analytical frameworks, and delivering actionable insights that influence product, marketing, and commercial strategies across the business.
Responsibilities
- Define and implement the strategic direction for customer intelligence
- Lead a team of analysts and data specialists focused on customer behavior
- Develop frameworks to understand customer lifecycle patterns and segmentation
- Collaborate with product and marketing teams to inform data-driven initiatives
- Translate complex data into clear, strategic recommendations
- Establish KPIs and performance metrics for customer engagement
- Oversee the development of advanced analytics models
- Ensure data accuracy and reliability across reporting systems
- Drive insights from behavioral and transactional data
- Support commercial strategy with predictive analytics
- Manage relationships with internal stakeholders across departments
- Present findings and strategic recommendations to senior leadership
- Identify opportunities for personalization and customer experience improvements
- Lead A/B testing and experimentation programs
- Ensure compliance with data privacy regulations
- Integrate third-party data sources where applicable
- Monitor industry trends in customer analytics
- Optimize customer retention and lifetime value through data
- Build scalable reporting tools and dashboards
- Foster a culture of data literacy across teams
Compensation
Competitive salary package with performance incentives
Work Arrangement
Hybrid working model available
Team
Part of the central strategy and analytics division
Why Join Us
- Opportunity to shape the future of customer intelligence in a dynamic industry
- Work in a collaborative, innovation-driven environment
- Access to cutting-edge data technologies and tools
- Professional growth and leadership development programs
Our Values
- Commitment to data integrity and ethical use
- Customer-first mindset in all decisions
- Agility and responsiveness to market changes
- Inclusion and diversity in team composition
Available for qualified candidates
