Halter is looking for a Head of Customer AI to establish and lead our AI initiatives focused on transforming the customer journey. You will own the vision and execution of AI-powered products and services.

What You'll Do

Define and execute the strategic roadmap for AI in customer-facing applications.
Lead cross-functional projects from initial research and prototyping through to production deployment.
Build and mentor a high-performing team of data scientists and machine learning engineers.
Establish best practices for model development, validation, and monitoring.
Collaborate closely with Product, Engineering, and Customer Success teams to identify and prioritize opportunities.

What We're Looking For

Proven experience leading AI or machine learning teams in a product environment.
Strong background in developing and deploying machine learning models at scale.
Expertise in modern AI techniques relevant to customer experience (e.g., NLP, recommendation systems).
Excellent strategic thinking with the ability to translate business problems into technical solutions.
Outstanding communication skills for collaborating with technical and non-technical stakeholders.