Actionstep is hiring a Head of Business Systems to ensure our core enterprise systems operate as a coherent, reliable, and scalable ecosystem that supports global growth, operational excellence, and data integrity. This role is accountable for defining and maintaining clear systems of record, ensuring high-quality data flows, aligning business processes across all departments, and translating the company’s AI adoption strategy into practical system, process, and workflow execution.

What You'll Do

Define standards for document storage, approvals, and collaboration across Microsoft Teams, SharePoint, and OneDrive.
Ensure critical business artifacts are consistently linked to systems of record.
Outline and proliferate company-wide standards for communication.
Reduce reliance on undocumented decisions, shadow files, and tribal knowledge.
Own the end-to-end architecture of Actionstep’s enterprise systems, including NetSuite, Salesforce, Zone Billing, Zendesk, Planhat, Ramp, and Microsoft 365.
Define and document systems of record for all major data domains.
Ensure systems configuration and integrations align with agreed global business processes.
Establish a multi-year enterprise systems roadmap aligned with business strategy.
Maintain real-time documentation of company-wide standards.
Embed AI‑native principles into enterprise system design.
Translate AI adoption priorities into system and workflow execution.
Partner with Finance, RevOps, Technology, and Product to implement AI capabilities.
Design, maintain, and monitor reliable integrations between systems.
Eliminate bidirectional data conflicts and ambiguous data ownership.
Implement validation rules, reconciliation processes, and data quality controls.
Partner with Finance and RevOps to ensure billing, revenue, and spend data is accurate and auditable.
Establish a scalable data architecture that supports consistent, high‑quality, AI‑ready reporting.
Ensure data structures and integration logic are AI‑ready, with controls to prevent inaccurate AI‑generated outputs.
Act as the primary owner for cross-system change control and governance.
Evaluate, prioritize, and approve new system requests, integrations, and automation initiatives.
Prevent unmanaged tool sprawl and regional process divergence.
Establish standards for documentation, configuration, and release management.
Own the operational integration between Ramp and NetSuite.
Define rules for vendor creation, approvals, GL mapping, and documentation.
Partner with Finance to ensure spend systems support strong internal controls.
Improve visibility, accuracy, and timeliness of global spend data.
Translate AI strategy into practical system configurations, processes, workflows, and training.
Develop and maintain clear documentation, guidelines, and operating procedures for AI‑assisted workflows.
Ensure AI tools comply with internal security, privacy, and data governance standards.
Partner with cross‑functional teams to identify high‑value opportunities for AI‑enabled automation.
Build and maintain strong working relationships ensuring transparent, proactive communication.
Proactively contribute to meetings to add value constructively.
Focus on professional development initiatives to build your career.
Stay abreast of industry best practices, products, and technologies.
Proactively identify and participate in continuous improvement of processes and procedures.
Actively contribute to developing and maintaining a strong department culture.
Assume responsibility for your own and others' safety and wellbeing.