Responsibilities
- Managing end to end delivery of the engagement in terms of driving deliverables, KPIs and Service improvement activities
- Expertise to Configure efficient Identification and Reconciliation rules
- Monitor CMDB health and resolve conflicts between authoritative data sources.
- Define and maintain standard CI's, CI relationships, and CMDB Classification with relevance to the business needs.
- Proficient is developing HAM, CMDB process and policies documentations
- Maintain currency on policy and process documents.
- Good to have knowledge to configure, develop, enhance, and implement application maps using service mapping.
- MID Server configurations for Integrations & data pull (Optional, good to have)
- Customizes ServiceNow configuration, including custom scripts.
- Run and develop reports and dashboard as required.
- Identifies Service Improvement opportunities.
- Define and improve the audit & verification process; Supervise and review the execution of periodic audit.
- Handling Stakeholders and conducting scheduled cadence with them
Requirements
- 3+ years of experience in Hardware Asset Management
- 3+ years of experience with Configuration Management Databases (CMDB)
- 3+ years of experience with ServiceNow
- Required Certifications - ServiceNow CIS and/or Certified Asset Management Professional
Nice to Have
- Good to have knowledge to configure, develop, enhance, and implement application maps using service mapping.
- MID Server configurations for Integrations & data pull (Optional, good to have)
Additional Information
- This position is posted for future opportunites. Please submit your application to be considered for similar upcoming roles
- All employment decisions are based on merit, qualifications, skills, and abilities. All qualified applicants will receive consideration for employment in accordance with any applicable federal, state, or local law.
