The Hakka-Taiwan Interpreter provides on-demand telephone interpretation between Hakka-Taiwan and English speakers across various industries including healthcare, government, insurance, law enforcement, and 911 services. This is a remote, work-from-home position requiring fluency in both languages, cultural sensitivity, and the ability to interpret complex or emotionally sensitive conversations professionally and accurately.
What You'll Do
- Respond to interpreting sessions promptly and conduct interpretation in a friendly and professional manner.
- Render correct concepts and meanings according to established interpretation protocols, avoiding omissions or additions.
- Speak clearly in both languages using proper pronunciation, enunciation, and polite expressions.
- Maintain a professional demeanor throughout interpreting sessions at all times.
- Remain calm during interpreting sessions if one of the primary speakers is incoherent or upset, especially in emergency situations such as 911 calls.
- Maintain punctuality and availability during work hours.
- Follow client instructions and comply with protocol to meet client expectations with Limited English-speaking Persons (LEP), avoiding interaction with the LEP without client permission.
- Understand protocol and terminology for various industries including Medical, Insurance, Finance, and Law.
- Demonstrate commitment to cultural sensitivity and working in a diverse environment.
- Provide required company standards of service in a dynamic environment that may include highly emotional or stressful calls, extended call durations without breaks, and high call volumes.
What We're Looking For
- Fluency in Hakka-Taiwan and English and skilled in associated cultural dynamics.
- Ability to provide cultural competency and assess regional and accent differences to communicate effectively with Limited English-speaking Persons (LEP).
- Excellent listening, retention, and note-taking skills to maintain high accuracy during interpretation.
- Ability to concentrate, stay detached from the conversation, remain neutral and objective at all times.
- Ability to remain on calls involving sensitive subjects such as end-of-life conversations, pregnancy termination, vaccinations, and matters concerning sexual orientation and/or gender expression.
- Must be at least 18 years of age.
- Legally authorized to work in the United States.
- Applicants must have work authorization that does not now or in the future require visa sponsorship (e.g., H1-B, F-1 OPT, TN, or other non-immigrant status).
- High school diploma or equivalent.
- Must be able to adapt to any LanguageLine Solutions technology enhancements that improve service delivery and meet client demands.
- Must have access to a quiet space free from background noise or distraction.
- Must be able to operate a keyboard and mouse and remain in a stationary position in front of a computer the majority of the workday.
- Must be able to operate company-provided software and systems to perform all aspects of the job.
- Must have sufficient manual dexterity to type or write.
- Able to lift up to 26 lbs.
- May be exposed to moderate noise levels such as computer, audio, and telephone sounds.
Nice to Have
- Education or work experience in language-related fields such as teaching, language assessment, translation, or interpretation.
- Ability to read and write the requested languages (Hakka-Taiwan and English) — highly preferred.
Technical Stack
- Windows
- MacOS
- ChromeOS
- iPadOS
- Android
- iOS
- Kaspersky products (restricted)
- Huawei hardware (restricted)
Benefits & Compensation
- Employee Referral Program.
- Advancement opportunities within the organization.
- Interpreter support via Senior Language Specialist, Interpreter Help Desk, and Technology Help Desk.
- An inclusive and diverse work environment.
- Work from home flexibility.
- Training that is the best in the industry.
- Opportunities for skill development and career advancement.
- Work in a certified ASTM and ISO environment.
Compensation: $2.50 - $2.55 per minute (actual rates vary based on time of day/night and interpretation level).
Work Mode
Remote work from home with requirement for quiet and secure environment. Position is available in the United States.
LLS is an equal opportunity employer, meaning that employment opportunities are made and offered to individuals without regard to race, color, religion, sex, national origin, or any other characteristic protected by federal or state law or local ordinance. LLS will reasonably accommodate employees and applicants with disabilities if the person is otherwise qualified to safely perform all of the essential functions of the position. Equal Opportunity Employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information or any other consideration prohibited by law or contract. VEVRAA Federal Contractor requesting priority referrals of protected veterans. PAY TRANSPARENCY NONDISCRIMINATION PROVISION: The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
