Trident is hiring a Guest Services Associate to join our team remotely from the Philippines. You will be the proactive and customer-oriented face of our RV park company, managing reservations, supporting residents, and driving marketing initiatives.
What You'll Do
- Learn and use Firefly Reservations software to manage bookings and ensure accurate record-keeping.
- Follow up with residents to complete checklist items, recording data like license plates, site agreements, rent payments, and background checks.
- Answer phones during after-hours shifts: weekdays 4:00 PM to 8:30 PM CST, Saturdays 10:00 AM to 6:00 PM CST, and Sundays 12:00 PM to 5:00 PM CST.
- Manage online listings on Craigslist and Facebook, responding to inquiries to facilitate bookings.
- Develop and execute Facebook advertising campaigns within a budget, including creating ads and A/B testing.
- Reach out to RV park owners from a provided database to foster partnerships during off-time.
What We're Looking For
- Proficiency in the Microsoft Office Suite (Word, Excel, Outlook).
- Excellent verbal and written communication skills.
- Ability to interact professionally with residents and team members.
- Strong customer service orientation focused on resident satisfaction.
- Skill in addressing resident concerns and handling inquiries promptly.
- Attention to detail for accurate data recording and effective advertising.
- Full-time availability, committed to a 40-hour workweek.
- Flexible to work a shifting schedule in the US timezone, from Wednesday to Sunday.
- Capable of maintaining a distraction-free work-from-home setup.
- Laptop or Desktop meeting minimum specifications: 8GB RAM and i5 processor.
- Reliable high-speed internet connection with a minimum speed of 10 MBPS.
Nice to Have
- Previous experience in customer service, hospitality, or a related field.
- Proficiency in using reservation software and basic computer skills.
- Familiarity with online advertising platforms such as Facebook Ads Manager.
- Experience in RV park or property management (e.g., Airbnb) is an advantage.
Technical Stack
- Firefly Reservations
- Microsoft Office Suite
- Facebook Ads Manager
- Craigslist
Benefits & Compensation
- Competitive Compensation: Basic monthly salary of $800.
- Generous Paid Time Off (PTO): Accumulate up to 12 Paid Time Off days per year.
- Paid Holidays: Recognize and celebrate US Holidays with paid time off.
- Full-Time Remote Work: Full-time work-from-home arrangement.
Work Mode
This is a fully remote position open only to candidates based in the Philippines.
Trident is an equal opportunity employer.
