The Flex is hiring a Guest Experience Coordinator to be the face and voice of our brand, ensuring every guest feels supported and cared for from booking to checkout. You’ll deliver fast, empathetic service while representing a company that blends smart automation with a thoughtful human touch.
What You'll Do
- Respond promptly to guest inquiries via chat, email, and phone with clarity and professionalism.
- Oversee check-ins, checkouts, and in-stay assistance to guarantee seamless experiences.
- Take ownership of issues, collaborate with Operations and Tech, and ensure swift resolutions.
- Keep guests informed at every stage, prioritizing tone and timing.
- Identify recurring issues, document insights, and work with Product and Ops to enhance our PMS and workflows.
- Recommend add-ons or local experiences that elevate stays and increase guest loyalty.
What We're Looking For
- Excellent written and spoken English.
- Experience in hospitality, customer service, or short-term rentals.
- Tech-savvy and comfortable using PMS, CRM, and digital communication tools.
- Calm under pressure with a proactive, solution-oriented mindset.
- Highly empathetic, detail-driven, and committed to exceeding expectations.
- A positive, people-focused attitude and the ability to connect with diverse guests.
Nice to Have
- French or additional languages are a bonus.
Team & Environment
Collaborate with a world-class, international team.
Benefits & Compensation
- Make an Impact: Every interaction shapes how guests experience The Flex globally.
- Work Globally: Collaborate with a world-class, international team.
- Grow Fast: Build your career as The Flex expands across continents.
- Competitive Rewards: Attractive salary plus performance-based incentives.
- Remote-First Culture: Work from anywhere; we value results over location.
Work Mode
This is a remote, global position.
The Flex is an equal opportunity employer.
