Join The Flex as a Guest Experience Ambassador, the heart of our guest experience. You’ll ensure every guest feels welcomed and supported throughout their stay by blending human connection with smart technology.
What You'll Do
- Serve as the main point of contact for guests via chat, email, and phone, responding quickly and kindly.
- Coordinate check-ins, checkouts, and on-the-ground requests to ensure each stay runs flawlessly.
- Take ownership of challenges, solve problems creatively, and turn potential frustrations into positive moments.
- Anticipate guest needs and provide timely updates, instructions, and recommendations.
- Gather guest feedback and share insights to continuously improve our systems and service quality.
- Work closely with Operations, Product, and Tech teams to streamline the guest journey and enhance efficiency.
What We're Looking For
- Excellent communication skills and fluency in English.
- Previous experience in hospitality, short-term rentals, or customer service.
- Tech-savvy and confident using PMS, CRM, and digital communication tools.
- A calm, empathetic, and professional demeanor, even under pressure.
- Attention to detail, proactive mindset, and genuine passion for people.
Nice to Have
- French or other languages.
Technical Stack
- PMS, CRM, and digital communication tools.
Team & Environment
Work closely with Operations, Product, and Tech teams. You'll be part of a global team of A-Players who care deeply, move fast, and deliver excellence.
Benefits & Compensation
- Competitive salary.
- Performance-based incentives.
Work Mode
This is a remote position open to a global team.
The Flex is an equal opportunity employer.
