Responsibilities
- Lead and model five-star hospitality for all guests and residents.
- Oversee the full guest journey: pre-arrival communication, arrival, stay support, and departure.
- Ensure rooms, amenities, and teams are prepared for group arrivals and transitions.
- Plan and execute guest and resident events in partnership with Marketing and Sales.
- Ensure effective use of hospitality systems (Guesty, Entrata, Remote Lock, Breezeway, Slack).
- Support SOPs, guest communications, and experience-related processes.
- Coordinate with housekeeping partners to ensure service quality and readiness.
- Serve as the on-site liaison between Corporate Sales and community teams.
- Support onboarding and execution of group and corporate accounts.
- Assist with RFPs, booking platforms, rate coordination, and corporate leases.
- Respond to group inquiries, billing questions, and on-site issue resolution.
- Conduct regular audits of third-party sales platforms and listings.
Work Arrangement
On-site
Additional Information
- Stand behind a desk for the majority of an 8-hour shift
- Move body in repetitive motions for extended periods of time
- Work in a space that includes indoor and outdoor spaces, with and without covering
- Move throughout the property as needed
- Transport boxes and equipment weighing up to 20 pounds
- Communicate with other persons in the building
- Observe details in surrounding areas and on a screen
