Royal London is looking for a Group Operations Trainer to help shape, design, and deliver high-quality training across our Customer Operations function. This is a role for an experienced Learning & Development professional who can bring external insight, innovation, and digital-first thinking into a team undergoing significant transformation. You'll work end-to-end across the learning lifecycle, supporting induction, change delivery, and our shift towards more digital and AI-enabled processes.
What You'll Do
- Design and deliver high-impact learning solutions across multiple operational journeys.
- Lead digital learning design and contribute to our wider digital transformation roadmap.
- Conduct learning needs analysis to identify skills gaps and build tailored programmes.
- Upskill existing colleagues through engaging, modern training methods.
- Work collaboratively with internal teams to understand evolving business needs.
- Deliver both virtual and face-to-face training, with some travel required.
- Bring an external perspective to help shape the future of our learning function.
What We're Looking For
- Strong experience in Learning & Development, digital training design, and training delivery.
- Ability to innovate, challenge, and help shape our digital learning roadmap.
- Experience across induction, change, or transformation environments.
- Confidence working in fast-moving, evolving environments with shifting priorities.
- Ability to operate at pace and bring positive energy, insight, and fresh thinking.
Nice to Have
- A background in financial services, regulatory environments, or other complex sectors.
Team & Environment
You will be reporting to Hiring Managers Louise Leslie & Emma Mulligan, joining a team that is evolving fast and focused on transformation.
Benefits & Compensation
- Competitive salary and industry-leading benefits package.
- 28 days annual leave in addition to bank holidays.
- Up to 14% employer matching pension scheme.
- Private medical insurance.
- Hybrid and flexible working.
Work Mode
This is a hybrid role based in one of our offices in Edinburgh, Alderley, or Glasgow.
We’re an Inclusive employer. We celebrate and value different backgrounds and cultures across Royal London. Our diverse people and perspectives give us a range of skills which are recognised and respected – whatever their background.
