Own the Surgical Tech enterprise program lifecycle—from health system onboarding to graduate placement and renewal readiness.
Design operational blueprints (playbooks) for consistent program delivery across multiple enterprise clients, including onboarding workflows, escalation protocols, quality review frameworks, and outcome reporting.
Align internal stakeholders including Customer Success, Solutions Architecture, Learning, Product & Engineering to ensure shared outcomes for clients.
Resolve friction between internal teams when misaligned.
Lead and develop a team of operations managers and coordinators supporting the enterprise Surgical Tech program.
Set clear expectations, develop team members, and build a team culture capable of handling enterprise delivery complexity.

7+ years of operations, program management, or consulting experience, with significant B2B or enterprise focus.
Demonstrated experience building playbooks or standardized operating procedures for complex, multi-stakeholder programs.
Strong external relationship management skills — comfortable in client-facing settings and able to engage health system executives.
Track record of aligning internal cross-functional teams around a shared operational goal.
Experience managing and developing a team.
Ability to zoom out to strategy and zoom in to execution — sometimes in the same meeting.

Experience in healthcare workforce, clinical training, or allied health programs.
Worked in a high-growth startup scaling an enterprise business.
Have an MBA or equivalent analytical background.

Compensation Range: $163K - $206K

Stepful is an equal opportunity employer and does not discriminate based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other legally protected characteristics.

Stepful is hiring a Group Operations Manager, Surgical Services