Lead complex enterprise programs across a global footprint, managing end-to-end delivery for 5 to 7 high-profile accounts. In this role, you will own project scope, risk management, change control, and budget adherence, ensuring each initiative aligns with client goals and internal capacity.
Key Responsibilities
- Direct a multi-account portfolio, maintaining control over timelines, deliverables, and stakeholder expectations across regions.
- Collaborate with consulting, regional, and technical teams to coordinate seamless project execution and resolve cross-functional challenges.
- Build and sustain trusted relationships with client executives and internal leaders, ensuring consistent engagement and transparency.
- Develop realistic project plans by leveraging in-depth knowledge of the platform’s architecture, modules, and integration capabilities.
- Monitor industry trends and client environments to identify opportunities for improved solutions and service delivery.
- Deliver accurate forecasting and status reporting to internal and external stakeholders, including weekly burn and progress updates.
- Drive accountability across teams without direct authority, motivating resources toward shared objectives and high-quality outcomes.
Qualifications
Fluency in both English and German is required. You should bring extensive experience managing client-facing technology projects in SaaS, IT, or software environments, particularly with large-scale, multi-organizational initiatives. Familiarity with Agile methodologies, project life cycles, and web-based platforms is essential.
Successful candidates will demonstrate strong communication, negotiation, and problem-solving abilities, along with a proven ability to lead through influence. Knowledge of customer experience platforms, omnichannel systems, or CCAAS implementations is an advantage.
Work Environment
This is a globally distributed role, working across time zones with multicultural teams. The organization values collaboration, inclusion, and innovation, fostering a culture where diverse perspectives are heard and respected. Employees benefit from flexible time off, mentoring opportunities, and healthcare coverage where applicable.
All qualified applicants will receive consideration without regard to protected characteristics under applicable law. Accommodations are available upon request during the hiring process.
