Maximizd Recruitment Agency is hiring a Global Head of Contract Management for our client, Ashby. This senior, revenue-critical leadership position is responsible for building and scaling Ashby’s global renewal function. You will own the renewal engine across all customer segments and lead a centralized, global team of Contract Managers.
What You'll Do
- Lead and scale a centralized global Contract Management team (currently 6, will be 9 within the next quarter, growing to ~15+ within 12 months).
- Hire, coach, and develop managers and individual contributors, evolving role definitions, performance standards, and career paths.
- Further refine performance metrics and accountability mechanisms tied directly to Net Revenue Retention, Gross Revenue Retention, forecast accuracy, and pricing discipline.
- Surface renewal insights that inform go-to-market strategy, pricing decisions, and customer lifecycle improvements.
- Own renewal outcomes across all customer segments, including retention, seat growth, and expansion at renewal.
- Ensure renewals are executed consistently and predictably, aligned with long-term customer and business value.
- Partner closely with Sales to coordinate expansion opportunities at renewal, including upgrades across pricing tiers.
- Own the evolution of renewal tooling, workflows, and forecasting rigor, ensuring accurate renewal projections.
- Build scalable renewal processes cross functionally that support growth while maintaining a high-quality commercial experience.
- Partner with Revenue Operations, Finance, Contract Strategy, and Sales to maintain high standards for pricing guardrails, discounting frameworks, and approval workflows.
- Uphold strong pricing discipline as Ashby continues to scale upmarket.
- Oversee complex renewal motions, including multi-year agreements, procurement-heavy renewals, and custom MSAs.
- Ensure the team can confidently lead enterprise renewal negotiations, including procurement processes, non-standard terms, and executive stakeholder alignment.
What We're Looking For
- Experience owning renewals, retention, and Net Revenue Retention in a scaling B2B SaaS environment (ideally Series D or beyond).
- Deep experience hiring, coaching, and driving performance management.
- Ability to think in systems and enjoy building scalable commercial frameworks.
- Excel at cross-functional partnership, especially with Sales, Finance, Legal, and RevOps.
- Ability to balance customer empathy with business rigor, believing great commercial experiences are transparent, principled, and fair.
Team & Environment
You will lead a centralized, global team of Contract Managers. The team size is currently 6, will be 9 within the next quarter, and is projected to grow to ~15+ within 12 months. You will report to the VP of Customer Success.
Benefits & Compensation
- Salary: $200K - $250K
Work Mode
This is a global position.
Ashby provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.
