Rimini Street is looking for a Global Client Environments Engineer to join our team in São Paulo. In this role, you will work directly with clients to manage the establishment of remote access for all Rimini Street product offerings. This is a demanding position blending project management, complex problem resolution, and risk assessment.
What You'll Do
- Manage technical projects for multiple clients simultaneously, liaising between internal and external stakeholders.
- Resolve complex technical issues leveraging core knowledge of ERP products like JD Edwards, Oracle E-Business Suite, Hyperion, and SAP.
- Skillfully address client questions or concerns, including difficult or pointed inquiries.
- Install software tools associated with supported ERP products.
- Host calls to guide clients and prospects through Rimini Street Technical Onboarding requirements.
- Plan and manage projects to establish remote access to client networks.
- Manage technical tasks for performing software archives on-site or via cloud-hosted solutions.
- Manage multiple projects within the Salesforce Collaborative Product Development tool.
- Execute continual process improvements to boost efficiency and effectiveness.
- Track and record evidence for ISO compliance and ensure timely status updates.
- Host and participate in client calls outside normal business hours for mission-critical tasks.
- Offer alternative solutions to client remote access or environment issues under tight deadlines.
What We're Looking For
- Bachelor’s degree in information sciences, computer sciences, or a related field.
- Minimum 5 years of technical experience with ERP applications.
- Experience with one or more ERP suites (JD Edwards, Oracle E-Business Suite, or SAP) with a primary focus on Oracle E-Business Suite or SAP.
- Experience with ERP implementation or upgrade processes.
- Familiarity with remote access connectivity methodologies.
- Exposure to Mainframe, Windows, and UNIX based environments.
- Decisive and driven personality, able to work under pressure and tight deadlines.
- Able to work independently and as part of a diverse, remote-based team.
- Ability to work remotely in a virtual environment.
- Strong consulting-type background in installation and technical configuration.
- Project Management experience is essential.
- Impeccable client communication and relationship-building skills.
- Ability to simultaneously track and manage multiple projects.
- Can effectively convey difficult technical concepts to a variety of audiences.
- Exceptional written and oral communication skills.
- Must be fluent in Portuguese and possess the ability to hold business conversations.
Nice to Have
- Knowledge of other ERP applications.
- Exposure to ISO 9000/9001/27001 processes.
- ITIL Certification.
- Project Management Certification.
Technical Stack
- ERP: JD Edwards, Oracle E-Business Suite, Hyperion, SAP
- Tools: Salesforce Collaborative Product Development
- Platforms: Mainframe, Windows, UNIX
Team & Environment
You will be part of the Global Client Onboarding team, working with a diverse, remote-based group.
Benefits & Compensation
- Very competitive compensation packages.
- Challenging opportunities for professional growth.
- A team-oriented work environment.
Work Mode
This is a local-country position based in São Paulo, Brazil.
Rimini Street is committed to creating a diverse and inclusive environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability, protected veteran status, or any other characteristic protected by law.
