Mercier Consultancy MD is seeking a German Speaking Travel Support Advisor to join their team in Sofia, Bulgaria. This role is perfect for individuals passionate about travel and dedicated to delivering exceptional customer service to German-speaking clients, ensuring a smooth and enjoyable travel experience from start to finish.
What You'll Do
- Provide high-quality support to German-speaking customers through phone, email, and chat.
- Manage travel bookings, changes, and cancellations promptly and accurately.
- Offer personalized travel advice and solutions tailored to client needs and preferences.
- Resolve customer queries and complaints effectively to maintain client satisfaction.
- Maintain accurate records of customer interactions in company systems.
- Keep up-to-date with the latest travel industry developments and company services.
What We're Looking For
- Fluency in German (for speaking with clients).
Benefits & Compensation
- Fully Paid Relocation to Sofia, Bulgaria.
Work Mode
The role is onsite in Sofia, Bulgaria.
