About the Role
This role involves delivering high-quality support to German-speaking customers from a remote location within Greece, ensuring timely and accurate resolution of inquiries while maintaining strong service standards.
Compensation
Competitive salary with benefits and relocation package
Work Arrangement
Remote position, open to candidates anywhere in Greece
Team
Part of a customer-focused support team serving German-speaking clients
Responsibilities
- Respond to customer inquiries in German via phone, email, and chat
- Troubleshoot and resolve technical and account-related issues
- Maintain accurate records of customer interactions and resolutions
- Escalate complex issues to appropriate internal teams when necessary
- Follow established support procedures and service level agreements
- Provide feedback to improve support processes and documentation
- Collaborate with team members to ensure consistent service delivery
- Stay updated on product changes and service offerings
- Ensure compliance with data protection and privacy policies
- Monitor and report recurring issues to help reduce future tickets
Requirements
- Native or near-native proficiency in German
- Fluent English communication skills, both written and spoken
- Previous experience in customer or technical support preferred
- Strong problem-solving and interpersonal abilities
- Comfortable working independently in a remote setting
- Reliable internet connection and quiet workspace
- Basic computer literacy and familiarity with support tools
- Ability to adapt to changing workflows and priorities
- Customer-focused mindset with attention to detail
- Willingness to follow company policies and procedures
What We Offer
- Fully remote work setup within Greece
- Relocation assistance for eligible candidates
- Stable employment with ongoing support
- Opportunities for professional development
- Supportive team environment with clear communication
- Regular performance feedback and career growth discussions
- Access to necessary software and technical resources
- Flexible scheduling within operational hours
- Health and wellness benefits package
- Paid time off and public holiday observance
Not applicable – position open to candidates already eligible to work in Greece
