Join Mercier Consultancy Group as a German Speaking Payment Support Specialist in the FinTech industry. Provide essential support to German-speaking clientele, ensuring a seamless experience with payment solutions. The role includes a paid relocation package to Greece.

What You'll Do

Deliver outstanding support to German-speaking customers via various communication channels, including email, phone, and chat.
Assist clients with payment processing queries and troubleshoot any issues they may encounter.
Guide customers through our payment solutions, providing clear instructions and best practices.
Document customer feedback and interactions to help improve services.
Work closely with other departments to enhance our payment offerings and customer experience.
Keep abreast of industry trends and advancements in payment technology to offer informed assistance.