Mercier Consultancy Group is hiring for German Customer Service roles in Greece with paid relocation. This is ideal for individuals passionate about customer service who wish to experience life in Greece while working with a dynamic team. You will help German-speaking customers navigate their queries and provide top-notch support.
What You'll Do
- Manage customer inquiries from German-speaking clients via phone, email, and chat, addressing their concerns promptly.
- Provide information on products, services, and policies in a clear and friendly manner.
- Resolve customer complaints and issues effectively, ensuring customer satisfaction and retention.
- Document all customer interactions in the CRM system to ensure accurate tracking and resolution of issues.
- Collaborate with other departments to enhance service delivery and resolve complex inquiries.
- Stay up-to-date with company offerings and industry trends to provide informative assistance to customers.
What We're Looking For
- Native or fluent proficiency in German.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a customer-centric mindset.
- Ability to work effectively within a dynamic team.
- Willingness to relocate to Greece.
Technical Stack
CRM system
Team & Environment
You will be part of a dynamic team.
Benefits & Compensation
- Paid relocation
Work Mode
This is a local-country role based in Greece.
