Next Job Abroad is seeking a German Speaking Customer Support Agent to join our iGaming team in Malta. In this role, you will provide top-notch customer service to German-speaking clientele via multiple channels, resolve inquiries, and enhance the customer experience. The position includes comprehensive relocation support to Malta.
What You'll Do
- Provide top-notch customer service via live chat, email, and phone to our German-speaking customers.
- Resolve customer inquiries, issues, and complaints with accuracy and empathy.
- Assist customers in navigating our gaming platform and enhance their overall experience.
- Collaborate with team members to achieve service level targets and maintain quality standards.
- Record customer interactions and feedback accurately in our support systems.
- Engage in continual learning by participating in product training and service workshops.
What We're Looking For
- German language proficiency
Benefits & Compensation
- Comprehensive relocation support to Malta
- Product training
- Service workshops
Work Mode
This role is onsite in Malta.
