Mercier Consultancy is looking for customer service professionals fluent in German to join our team in Greece. In this role, you will provide exceptional support to German-speaking customers, ensuring inquiries are addressed promptly and effectively to enhance overall satisfaction. A fully paid relocation package is provided.
What You'll Do
- Assist German-speaking customers via phone, email, and chat.
- Respond to questions regarding products and services with clarity.
- Document customer interactions thoroughly in the CRM system.
- Collaborate with team members to effectively resolve customer issues.
- Provide detailed information about product features and updates.
- Gather and report customer feedback to enhance service delivery.
- Participate in regular training sessions to stay updated on all offerings.
What We're Looking For
- Fluency in German and English, both written and verbal.
- Strong communication and interpersonal skills.
- Ability to handle multiple inquiries in a fast-paced environment.
- Detail-oriented with excellent problem-solving skills.
- Commitment to delivering high-quality customer service.
Nice to Have
- Previous customer service experience.
- Experience with customer support tools.
Benefits & Compensation
- Competitive Monthly Salary.
- Monthly Performance Bonus.
- Fully Paid Relocation Package (Flight, Transfer and Hotel).
- Health Insurance.
- Private Health Insurance.
- 2 Extra Salaries Per Year.
- Support In Finding Accommodation After Hotel.
- Fully Paid Training.
Work Mode
This is an in-country position based in Greece.
Mercier Consultancy is an equal opportunity employer.
