Patrique Mercier Recruitment is hiring a German-speaking Customer Service Representative for a leading online travel agency based in Athens, Greece. In this role, you will be the primary support contact for German-speaking clients, ensuring a seamless and positive travel experience.
What You'll Do
- Provide top-tier customer support to German-speaking clients through phone, email, and chat.
- Assist customers with travel inquiries, bookings, and modifications.
- Resolve customer issues and concerns promptly.
- Stay updated on travel trends, policies, and offerings.
- Document customer interactions and feedback within the company’s CRM system.
- Collaborate with a team to enhance service quality and share best practices.
- Engage in ongoing training to improve product knowledge and service delivery skills.
What We're Looking For
- Fluent in German, both written and spoken.
- Proficiency in English.
- Exceptional communication and customer service skills.
- Ability to work effectively in a fast-paced environment with multiple priorities.
- Strong problem-solving skills and an eye for detail.
- A positive attitude, flexibility, and an eagerness to thrive in a multicultural environment.
Nice to Have
- Previous experience in customer service or the travel industry.
- Familiarity with CRM systems and online booking platforms.
Benefits & Compensation
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package (flight, transfer and hotel)
Work Mode
This is an onsite position located in Athens, Greece.
