Mercier Consultancy MD is hiring a German Speaking Customer Service Representative to provide exceptional support for a leading HealthTech company's products and services. You will work remotely from Greece, serving as a key point of contact for customers.

What You'll Do

Respond to customer inquiries related to HealthTech products via phone, email, and live chat in German.
Guide customers through the features and benefits of healthcare solutions and assist with account access.
Troubleshoot and resolve technical issues efficiently to ensure customer satisfaction.
Document all customer interactions accurately in the Customer Relationship Management (CRM) system.
Collaborate with support and technical teams to enhance service delivery.
Stay updated on health technology trends and product offerings to provide informed customer support.

What We're Looking For

Native-level proficiency in German and strong communication skills in English.
Proven experience in a customer service or technical support role.
Ability to understand and explain technical healthcare or software products.
Strong problem-solving skills and a customer-focused approach.
Reliable home office setup for a full-time remote position.