Mercier Consultancy MD is looking for a German Speaking Customer Service Agent to provide exceptional customer support for an online travel agency. You will be the key point of contact for German-speaking clients, assisting with travel bookings, inquiries, and issue resolution.
What You'll Do
- Assist German-speaking customers through phone, email, and chat by addressing their questions related to travel bookings, itineraries, and services.
- Provide detailed information about destinations, accommodations, and travel policies to enhance the customer experience.
- Resolve customer complaints and issues efficiently, ensuring high levels of satisfaction.
- Document customer interactions accurately in the CRM system to maintain quality customer service.
- Collaborate with internal teams to facilitate seamless travel arrangements and service delivery.
- Stay informed about travel trends, promotions, and company updates to provide timely support to clients.
What We're Looking For
- Fluency in German (both written and spoken).
- Previous experience in customer service.
- Strong communication and interpersonal skills with a customer-focused approach.
- Able to handle issues and conflicts with professionalism and empathy.
- Proficient in using CRM systems and comfortable with standard office software.
- Self-motivated and able to work independently in a remote or hybrid environment.
- A passion for travel and a desire to help others create memorable experiences.
Nice to Have
- Proficiency in English.
- Previous experience within the travel or hospitality industry.
Technical Stack
- CRM systems
- Standard office software
Team & Environment
You will collaborate with internal teams to facilitate seamless travel arrangements and service delivery.
Benefits & Compensation
- Competitive Monthly Salary
- Monthly Performance Bonus
- Fully Paid Training
- Health Insurance
- 2 Extra Salaries Per Year
Work Mode
This position is based locally in Greece.
Mercier Consultancy MD is an equal opportunity employer.
