About the Role
The role involves providing high-quality customer service to German-speaking clients by handling inquiries, resolving issues, and ensuring satisfaction through phone, email, and chat support.
Responsibilities
- Respond to customer inquiries in fluent German
- Handle support tickets via phone, email, and live chat
- Troubleshoot and resolve client issues efficiently
- Maintain accurate records of customer interactions
- Escalate technical problems to appropriate departments
- Follow company procedures for data security and privacy
- Provide feedback to improve customer experience
- Adhere to service level agreements
- Work flexible hours including weekends if required
- Assist team members with complex cases
- Stay updated on product and service changes
- Communicate clearly and professionally at all times
- Manage high volumes of customer requests
- Ensure timely follow-up on pending issues
- Maintain a positive attitude in challenging situations
Nice to Have
- Experience in technical support
- Knowledge of ticketing systems
- Higher education in a related field
- Multilingual skills beyond German and English
- Background in call center operations
Benefits
- Work from home flexibility
- Stable income with performance incentives
- Access to online training resources
- Career development opportunities
- Health and wellness support
- Paid time off and holidays
- Equipment allowance for remote setup
- Supportive team environment
- Regular performance feedback
- Opportunities for internal advancement
Compensation
Competitive salary based on experience
Work Arrangement
Remote, work from home in Greece
Team
Customer support team operating in a fast-paced environment
Work Schedule
This role operates on a rotating shift pattern, including evenings and weekends. Employees are expected to maintain availability across different time blocks to support customer needs.
Technology Requirements
Applicants must have a desktop or laptop with Windows or macOS, a headset with microphone, stable broadband internet of at least 10 Mbps, and a webcam for onboarding and meetings.
Not available
