Mercier Consultancy is hiring a German Customer Support Representative for a premium jewelry and accessories brand. You will provide exceptional support to German-speaking customers while working remotely from Greece and collaborating with internal teams.

What You'll Do

Provide exceptional support to German-speaking customers through phone, email, and chat.
Assist customers with inquiries about premium jewelry and accessories.
Handle customer complaints and resolve issues effectively.
Document customer interactions meticulously in the CRM system.
Collaborate with sales and product teams for seamless order processing.
Stay updated on product knowledge and market trends.

What We're Looking For

Fluency in German, both written and spoken.
Previous experience in customer service, ideally within luxury retail or e-commerce.
Strong communication skills with a friendly and professional manner.
Excellent problem-solving abilities and a proactive approach.
Ability to work independently in a remote environment while contributing to team goals.
A passion for jewelry and luxury accessories and a commitment to exceptional service.