About the Role
Provide customer support and consultation services to German-speaking clients, ensuring high satisfaction through timely and accurate communication while working remotely from Greece.
Responsibilities
- Deliver professional customer service to German-speaking clients
- Resolve inquiries and issues promptly and effectively
- Maintain accurate records of customer interactions
- Collaborate with internal teams to improve service delivery
- Adhere to company protocols and data protection standards
- Participate in regular team meetings and training sessions
- Monitor customer feedback and suggest improvements
- Escalate complex cases when necessary
- Ensure service quality meets defined performance metrics
- Support onboarding of new clients when required
Benefits
- Flexible remote working hours
- Ongoing professional development opportunities
- Performance-based bonus structure
- Access to digital collaboration platforms
- Regular feedback and performance reviews
- Supportive team environment
- Health and wellness resources
- Paid time off and holiday entitlement
- Training on company products and services
- Career progression pathways
Compensation
Competitive salary with performance-based incentives
Work Arrangement
Fully remote, based in Greece
Team
Collaborative team with international clients and regular cross-functional interaction
Work Environment
- Fully remote role allowing work from any location in Greece
- Stable digital infrastructure provided
- Team collaboration through virtual platforms
Language Requirements
- Native or near-native proficiency in German required
- Professional working proficiency in English
Not applicable, position based in Greece
