Oversee is looking for a GDS Operations Support Specialist to provide crucial support to new and existing customers and ensure a seamless experience. You'll leverage your GDS expertise and analytical skills in our fast-growing company's dynamic environment.
What You'll Do
- Provide exceptional support to customers, responding to queries via Zendesk.
- Analyze customer performance, identify trends, and proactively suggest improvements.
- Facilitate rebookings, refunds, and exchanges efficiently across multiple GDS platforms.
- Investigate failed bookings, identify root causes, and help implement solutions.
- Utilize internal reporting tools to track key metrics, identify issues, and escalate where necessary.
- Collaborate with internal teams to optimize operational processes and enhance service delivery.
- Support the development and rollout of new products by providing operational insights, testing functionality, and identifying potential challenges.
- Continuously seek opportunities to drive improvements in products and services.
What We're Looking For
- Strong working knowledge of multiple GDS platforms (Galileo/TP+, Sabre, Amadeus).
- Ability to learn and adapt to technical details related to operational tools and processes.
- Analytical thinker with a proactive approach to identifying and resolving issues.
- Willingness to take initiative, own responsibilities, and continuously improve.
- 3+ years in TMC Operations or a similar role.
- Fluent in spoken and written English.
- Highly organized with strong prioritization skills in a fast-paced environment.
- Collaborative, with a positive attitude and a commitment to delivering results.
Technical Stack
- Zendesk
- Galileo/TP+
- Sabre
- Amadeus
Team & Environment
Part of the Oversee Operations team within a fast-growing company offering a dynamic, challenging, and rewarding environment.
Work Mode
This role is local-country in Costa Rica.
