The FSM Developer Analyst analyzes business requirements and configures Field Service Management (FSM), Planning Scheduling & Optimization (PSO), and FSM Mobile platforms to support logistics, distribution, scheduling, dispatch, routing, and inventory management. Acts as a liaison between business units and IT, ensuring system configurations align with strategic goals and operational needs.
Responsibilities
- Analyzes user needs to design system solutions that support Field Service Management and business objectives
- Documents system requirements, defines project scope and goals, and develops detailed system specifications
- Configures the FSM platform according to defined specifications
- Serves as an IT liaison with business users, combining technical and business process knowledge
- Provides expert consultation on projects and contributes at a high level as a specialist
- Collaborates with stakeholders to assess business processes and configure, develop, and maintain FSM, PSO, Mobile, and related middleware solutions
- Works with functional owners to design workflows, solve business challenges, and support evolving priorities using process knowledge
- Develops functional specifications including logic, configuration, test plans, and security needs
- Executes configuration tasks to demonstrate system functionality and value
- Supports all phases of the product lifecycle implementation
- Identifies and resolves root causes of system issues through troubleshooting
- Ensures technical solutions and recommendations support business strategies
- Defines business value in customer-centric terms
- Creates a clear strategy for bringing solutions to market
- Researches new software releases and updates to plan for process enhancements
- Conducts training and informational sessions as required
Requirements
- Demonstrated ability to communicate and collaborate effectively across departments and with vendors
- Applies advanced technical solutioning skills, including proficiency in SQL and .NET
- Serves as the primary point of contact for business and technical inquiries related to FSM, PSO, and Mobile systems
- Collaborates across business units, operations, and vendors for FSM integration and requirements gathering
- Understands and interprets business needs and issues presented to the development team
- Acts as a change agent to support workflow and process improvements
- Contributes to IT deliverables and produces standard documentation using both Waterfall and Agile methodologies
- Demonstrates proficiency with Microsoft technologies such as Azure Cloud, DevOps, Visual Studio, MS SQL Server, C#, .NET Framework (WCF, MVC, API), MS O365, Power BI, and SSIS
- Exhibits strong analytical abilities and experience in capturing and modeling business data requirements using logical data models
- Shows a strong commitment to teamwork, with proven project management, organizational, and communication skills
- Assists in conducting functional acceptance testing for system enhancements, patches, and upgrades
- Provides end-user training, support, and develops standard operating procedures
- Holds a bachelor’s degree in computer science or a related field, or has equivalent education and professional experience
- Has at least two years of experience in both technical and functional support of FSM systems, including logistics (inbound and outbound), distribution, scheduling, dispatch, routing, and route optimization
- Has three or more years of experience with Microsoft development tools and programming
- Has two or more years of experience configuring IFS products
Nice to Have
- Certifications in Business Analysis, FSM, PSO, or Project Management are advantageous
- Experience with IFS FSM, PSO, Mobile, and Cloud products is preferred
- Proven track record applying FSM solutions to achieve goals in industries such as food and beverage, manufacturing, services, and repair
Tech Stack
IFS FSM, IFS PSO, IFS Mobile, Azure Cloud, DevOps, Visual Studio, MS SQL Server, C#, .NET Framework, WCF, MVC, API, MS O365, Power BI, SSIS, SQL
Benefits
- Competitive pay
- Health insurance
- Dental insurance
- Disability insurance
- Life insurance
- Paid holidays and vacation
- 401(k) retirement plan
- Employee discounts
- Opportunities for educational and professional development
Compensation
Competitive pay. Additional compensation may vary depending on the position and organizational level
Work Arrangement
onsite — Full-time Monday through Friday
Additional Information
- This position operates on all company business days, full-time from Monday through Friday
- Candidate must be available on-call as needed to provide technical support for FSM, PSO, and Mobile systems
- Travel is required less than 5% of the time
- The role involves interaction with all levels of the organization and multiple business areas
- Timely and professional communication is required with business users, IT colleagues, and software and professional services vendors
