Hilton is looking for a Front Office Operations Manager to join our team at the New York Hilton Midtown. In this role, you will be responsible for overseeing all guest service operations to ensure profitability, cost control, and adherence to Hilton's Brand Standards for guest satisfaction. You will report to the Director of Front Office.
What You'll Do
- Ensure daily objectives are completed by assigning and instructing Guest Service, Front Office, Reservations, and Front Desk Agents.
- Oversee room reservations, front office systems, supplies inventory, forecasting, and the department budget to maximize revenue.
- Compile and prepare financial reports, including those related to the hotel's rate and availability calendar.
- Interview, train, supervise, counsel, schedule, and evaluate staff, observing performance and encouraging improvement.
- Communicate effectively both verbally and in writing to provide clear direction and foster a team spirit through leadership and guidance.
- Attend various operational meetings to obtain and disseminate pertinent information.
What We're Looking For
- A minimum of 2 years’ experience in a hotel Front Office Manager role at a property with 500+ rooms.
- Ability to work weekends and holidays.
Team & Environment
You will report to the Director of Front Office and will oversee a union guest services team.
Benefits & Compensation
- Compensation: $75,000 - $80,000 annually
- Access to pay when you need it through DailyPay
- Medical Insurance Coverage for you and your family
- Mental health resources including an Employee Assistance Program
- Best-in-Class Paid Time Off (PTO)
- Go Hilton travel program: 100 nights of discounted travel
- Parental leave to support new parents
- Debt-Free Education: access to educational credentials through partnership with Guild Education
- 401K plan and company match
- Hilton Shares: employee stock purchase program (ESPP) - purchase Hilton shares at a 15 percent discount
- Career growth and development
- Team Member Resource Groups
- Recognition and rewards programs
Work Mode
This is an onsite position located in New York, NY.
Hilton is an equal opportunity employer. We are passionate about delivering exceptional guest experiences, doing the right thing all the time, leading in our industry and communities, working as team players, taking ownership of our actions, and operating with a sense of urgency and discipline.
