Mercier Consultancy is hiring a French-speaking Customer Service Representative to support Booking.com clients. You'll work remotely from Greece, assisting French-speaking travelers with inquiries, modifications, and issues related to travel and hospitality bookings.

What You'll Do

Handle customer inquiries related to bookings, cancellations, and modifications via phone, email, and live chat in French.
Provide customers with information about accommodation options, pricing, and availability.
Assist customers in navigating the Booking.com platform and resolving any technical issues.
Resolve customer complaints and inquiries effectively, ensuring a positive experience.
Document customer interactions and maintain accurate records in the CRM system.
Collaborate with internal teams to enhance service quality and address customer needs.
Keep up-to-date with company policies, promotions, and travel industry trends to deliver accurate information.

What We're Looking For

Fluency in French (both written and spoken) is essential.
Strong communication skills and a customer-oriented attitude.
Ability to solve problems quickly and effectively, maintaining a calm and friendly demeanor.
Proficiency in using customer service software and CRM systems.
Ability to work independently in a remote setting while managing time effectively.
Willingness to work flexible hours, including evenings and weekends as needed.

Nice to Have

Previous experience in customer service, particularly in the travel or hospitality industry, is preferred.
Knowledge of English and Greek is advantageous.