Mercier Consultancy is recruiting a French Speaking Customer Service Agent for a global technology client. You will engage directly with French-speaking customers to provide exceptional support across a range of technology-related queries, from product information to technical troubleshooting.

What You'll Do

Deliver outstanding customer service in French for technology products and services.
Assist customers with product troubleshooting, setup, and technical issues.
Provide information on product features, troubleshooting steps, and company policies.
Resolve customer complaints effectively and offer solutions to enhance satisfaction.
Document customer interactions and feedback accurately.
Collaborate with technical teams for efficient problem resolution.
Stay updated on product offerings, updates, and service changes.

What We're Looking For

Fluency in French and English, both written and spoken.
Experience in a customer service role.
Excellent communication and interpersonal skills focused on customer satisfaction.
Ability to navigate technical issues and provide effective solutions.
Detail-oriented with strong problem-solving capabilities.
Willingness to work flexible hours, including evenings and weekends, as needed.