Teleperformance seeks a French Scheduling and Back Office Representative with Spanish for a remote role based in Spain. You will support a client in the life sciences sector by planning and scheduling corporate activities, acting as the critical liaison between customers and the client's Technical Team of Field Service Engineers.
What You'll Do
- Schedule appointments between Field Engineers and end customers.
- Communicate via phone and email with end customers and Field Engineers.
- Ensure parts ordering is done in advance to meet job deliverables.
- Coordinate with internal departments to resolve queries from Scheduling, Field, Customer, or Sales teams.
- Schedule communication for tasks assigned between Field, Customer, and Sales.
- Keep customers informed about schedules and contact them for any rescheduling.
- Register all customer interactions and status updates in the CRM.
- Plan and schedule Preventive Maintenance, Installation, Repairs, Education, and Relocation following regional compliance standards.
- Ensure client and Technical Team satisfaction through accurate planning and schedule management.
What We're Looking For
- Proven experience in data management.
- Native or advanced proficiency in French and Spanish.
- B2 level or higher proficiency in English.
- Experienced user of CRM systems.
- Ability to quickly learn new processes and tools.
- Strong verbal and written communication skills in the appropriate languages.
- Motivation and personality oriented toward achieving customer satisfaction and resolution.
- Ability to take initiative, prioritize tasks, and manage time effectively.
- Must be located in Spain.
Nice to Have
- Process Excellence: Systematically improving organizational processes.
- Collaboration: Working effectively with others to achieve common goals.
- Communication: Exchanging information effectively through various channels.
- Emotional Intelligence: Understanding and managing emotions to foster positive relationships.
- Open Mindedness: Considering diverse perspectives and ideas.
- Critical Thinking: Evaluating information and arguments for informed decisions.
- Solution Orientation: Focusing on finding practical and effective solutions.
- Entrepreneurship: Mindset characterized by innovation, creativity, and proactive problem-solving.
Technical Stack
- CRM
Team & Environment
You will be part of the Scheduling Team, which supports the client and acts as the union between customers and the Technical Team (Field Service Engineers).
Benefits & Compensation
- Full-time position with Monday to Friday hours from 9am to 6pm.
- Considerable investment in employees and their career development, including training in product, sales, and personal skills.
- A modern, bright working environment with a dynamic and multicultural atmosphere.
- Remote work from Spain.
- Referral Program: Bring a Friend and get a Referral fee (up to 2.000€ depending on the language and project).
- Compensation: 20.200€ gross per year.
Work Mode
This role operates on a local-country basis and is open to candidates located anywhere in Spain.
Teleperformance is home to a global family with various backgrounds and lifestyles. We embrace diversity and do not discriminate based on gender identity, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.
