Side is looking for a full-time French Player Support Advocate to join our team in Romania. In this remote role, you will represent our brand by delivering top-tier support to gamers and loyal customers. We need someone passionate about customer service, technically inclined, and proactive with a positive attitude.
What You'll Do
- Deliver high-quality customer support via email, chat, and phone for technical, gameplay, and billing inquiries.
- Ensure all communications reflect accuracy, professionalism, and attention to detail.
- Manage support tickets primarily in French, utilizing translation tools or colleagues for other languages as needed.
- Diagnose software and hardware issues, providing clear troubleshooting steps and solutions.
- Track multiple customer queries, analyze reported issues, and use knowledge bases to resolve concerns effectively.
- Identify recurring issues and trends, proactively sharing feedback with supervisors to improve processes.
- Create, edit, and maintain client accounts using company-approved tools and systems.
- Adhere strictly to client escalation procedures after comprehensive troubleshooting.
- Accurately report completed work and timekeeping records in accordance with company standards.
- Assist colleagues in aligning with current procedures to maintain team consistency.
- Actively report any issues that may hinder normal workflow or impact service delivery.
What We're Looking For
- Fluency in French and English (reading and writing).
- Strong attention to detail, communication, and computer skills.
- Self-motivated, proactive, and collaborative in a multilingual team.
- Logical, methodical thinking with strong problem-solving abilities.
- Patience, perseverance, and high concentration levels.
- Ability to multitask across chats, emails, and calls while maintaining accuracy.
- A genuine passion for helping others and delivering the best customer experience.
- Candidate must be based within Romania.
Nice to Have
- Experience with PC or console gaming.
- Comfort discussing technical issues related to gaming hardware.
- IT literacy, tech-savviness, or prior experience in Customer Service or Technical Support.
Team & Environment
You will join a global, multilingual team with clear career progression opportunities, including paths to Tier 2 Advocate, Language Specialist, Coach, Team Manager, Subject Matter Expert, or Game Master roles.
Benefits & Compensation
- Full training and ongoing support.
- Clear career progression and regular progression opportunities.
- Attractive remuneration and holiday allowance.
- Regular team competitions with great prizes.
- Inclusion into an extensive social calendar.
- Collaborative teamwork with people from all around the world, different nationalities, and languages.
- A supportive community inclusive of LGBTQ+, and any age, ethnicity, religion, or disability.
- Dedicated employee wellbeing programme.
- Remote/homeworking with flexible working schedules.
- Fun environment and a relaxing culture.
- Opportunity to work with leading technology and creative minds in gaming.
- Learn as you work and be part of something real that changes the face of gaming.
Work Mode
This is a full-time, remote position open to candidates based anywhere in Romania.
We are a supportive community inclusive of LGBTQ+, and any age, ethnicity, religion, or disability.
